[vc_row][vc_column][vc_tta_accordion][vc_tta_section title=”Can I return or exchange my order?” tab_id=”1616738948942-57116f8d-70c4″][vc_column_text]We do not offer refunds or exchanges for change of mind purchases, even if an item is unused.\u00a0<\/b>We will only provide a refund where a product is faulty or damaged, or you are entitled to one under Australian Consumer Law.<\/p>\n
Where a product is faulty or damaged and you are entitled to an exchange or refund, please contact us within 7 days of delivery by emailing Customercare@cemoy.com.au<\/a>.<\/p>\n Please include your order number, detailed description of the product fault, and a photo.<\/p>\n If you need any further assistance, please contact our team<\/a> and quote your order number.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How do I return an order?” tab_id=”1616738948943-8e7f8c58-7e68″][vc_column_text]If you need to return your order, please contact our team<\/a> and we will provide instructions on how to do so. [\/vc_column_text][\/vc_tta_section][vc_tta_section title=”When can I expect my refund or exchange?” tab_id=”1616739025679-821bdf0b-404e”][vc_column_text]Generally, our refunds or exchanges take between 3-5 business days to process from receipt of the returned order. Please allow 3-10 business days for your exchanged products to arrive or 7-10 business days for funds to be visible in your account. [\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What if my order was wrong?” tab_id=”1616739062991-8ac5bdae-8adf”][vc_column_text]If you have received an order with incorrect items, please contact us within 7 days of delivery by emailing Customercare@cemoy.com.au<\/a> with your order number, a detailed description of the issue, and a photo.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":" [vc_row][vc_column][vc_tta_accordion][vc_tta_section title=”Can I return or exchange my order?” tab_id=”1616738948942-57116f8d-70c4″][vc_column_text]We do not offer refunds or exchanges for change of mind purchases, even if an item is unused.\u00a0We will only provide a…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":3256,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-information-page.php","meta":{"footnotes":""},"class_list":["post-3247","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/cemoy.aumagic.com\/shop\/wp-json\/wp\/v2\/pages\/3247","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cemoy.aumagic.com\/shop\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cemoy.aumagic.com\/shop\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cemoy.aumagic.com\/shop\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cemoy.aumagic.com\/shop\/wp-json\/wp\/v2\/comments?post=3247"}],"version-history":[{"count":8,"href":"https:\/\/cemoy.aumagic.com\/shop\/wp-json\/wp\/v2\/pages\/3247\/revisions"}],"predecessor-version":[{"id":3736,"href":"https:\/\/cemoy.aumagic.com\/shop\/wp-json\/wp\/v2\/pages\/3247\/revisions\/3736"}],"up":[{"embeddable":true,"href":"https:\/\/cemoy.aumagic.com\/shop\/wp-json\/wp\/v2\/pages\/3256"}],"wp:attachment":[{"href":"https:\/\/cemoy.aumagic.com\/shop\/wp-json\/wp\/v2\/media?parent=3247"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}