{"id":3242,"date":"2021-03-21T22:19:12","date_gmt":"2021-03-21T11:19:12","guid":{"rendered":"https:\/\/cemoynew.nextydemo.com\/shop\/?page_id=3242"},"modified":"2021-05-04T17:30:54","modified_gmt":"2021-05-04T07:30:54","slug":"orders-and-delivery","status":"publish","type":"page","link":"https:\/\/cemoy.aumagic.com\/shop\/customer-care\/orders-and-delivery\/","title":{"rendered":"Orders and Delivery"},"content":{"rendered":"

[vc_row][vc_column][vc_column_text]<\/p>\n

COVID-19 Delivery delays: we are currently anticipating delivery delays\u00a0for certain areas, please check the Australia Post website for exact delivery information and delays.\u00a0If you need further\u00a0assistance,\u00a0please\u00a0contact our team<\/a>\u00a0and quote your\u00a0order number.<\/p>\n

[\/vc_column_text][vc_tta_accordion][vc_tta_section title=”When will I get my order?” tab_id=”1616380500522-33d0680e-8524″][vc_column_text]We\u2019re working to get your order to you as soon as possible. Orders are packed and dispatched from our Sydney CBD store within 1-3 business days. Once dispatched you will receive an email with shipping information from Australia Post, and a link to track your order.\u202fIt should arrive within 1-5 business days after dispatch, depending on your location.<\/p>\n

We offer Australia Post Express Shipping for a fixed rate of $15 on orders under $50, and free Express Shipping on orders over $50. Unfortunately, we cannot guarantee a specific delivery time or day.<\/p>\n

During Christmas and peak sale periods processing and dispatch\u202fmay\u202frequire an extra 1-3 business days.<\/p>\n

Delivery Timeframes<\/strong><\/p>\n\n\n\n\n
Metro<\/b><\/td>\nRegional<\/b><\/td>\nRemote<\/b><\/td>\n<\/tr>\n
1-2 business days
\nPlease allow an additional 1-2 business days<\/td>\n		2\u20133 business days
\nPlease allow an additional 1-2 business days<\/td>\n		2-5 business days
\nPlease allow an additional 1-2 business days<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

 <\/p>\n

CLICK & COLLECT <\/strong><\/p>\n

We are pleased to offer Click & Collect at the CEM\u00d4Y experience store in Westfield Sydney.\u00a0Click & Collect allows you to place your order through our online store and collect it from our Westfield Sydney location. You can find us at:<\/p>\n

CEM\u00d4Y Westfield Sydney, Retail Level 2,
\nPitt Street Mall, Sydney NSW 2000<\/p>\n

Orders placed before 1pm (AEST) may be collected the same day.
\nOrders placed after 1pm (AEST) may be collected the next day.<\/p>\n

You will receive an email when your order is ready for collection. Please have your email confirmation available to show our store staff when collecting your order.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What does delivery cost?” tab_id=”1616382874685-9b2c875c-662e”][vc_column_text]Delivery is free on orders of $50 or more and will be shipped via Australia Post Express. For orders less than $50, Australia Post Express delivery is charged at a flat rate of $15.<\/p>\n\n\n\n\n
Delivery Method<\/b><\/td>\nCost<\/b><\/td>\n<\/tr>\n
Australia Post Express<\/td>\n$15\u00a0or\u00a0FREE\u00a0on orders over $50<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can I send my order overseas?” tab_id=”1616382900972-7fa07be1-40bf”][vc_column_text]We currently only deliver within Australia. Contact info@cemoy.com<\/a> for overseas enquiries.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What if I need to change my order?” tab_id=”1616382925085-15c049a1-5888″][vc_column_text]Where possible we will try our best to accommodate changes before an order has been dispatched, please contact our team by phone +61 410 872 002 or email Customercare@cemoy.com.au<\/a> as soon as possible for further information. Please note that we are unable to amend an order once it has been dispatched.<\/b><\/p>\n

If you need any further assistance, please contact our team<\/a> and quote your order number.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can I track my order?” tab_id=”1616382956806-5789b9bb-2c43″][vc_column_text]You can check the status of an order under My Account <\/a>or via Australia Post<\/a> using the tracking number provided in your order dispatch email. If you are unable to locate your dispatch email and tracking number, please also check in your emails junk folder.<\/p>\n

If you need any further assistance, please contact our team<\/a> and quote your order number.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"

[vc_row][vc_column][vc_column_text] COVID-19 Delivery delays: we are currently anticipating delivery delays\u00a0for certain areas, please check the Australia Post website for exact delivery information and delays.\u00a0If you need further\u00a0assistance,\u00a0please\u00a0contact our team\u00a0and quote…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":3256,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-information-page.php","meta":{"footnotes":""},"class_list":["post-3242","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/cemoy.aumagic.com\/shop\/wp-json\/wp\/v2\/pages\/3242","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cemoy.aumagic.com\/shop\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cemoy.aumagic.com\/shop\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cemoy.aumagic.com\/shop\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cemoy.aumagic.com\/shop\/wp-json\/wp\/v2\/comments?post=3242"}],"version-history":[{"count":27,"href":"https:\/\/cemoy.aumagic.com\/shop\/wp-json\/wp\/v2\/pages\/3242\/revisions"}],"predecessor-version":[{"id":3733,"href":"https:\/\/cemoy.aumagic.com\/shop\/wp-json\/wp\/v2\/pages\/3242\/revisions\/3733"}],"up":[{"embeddable":true,"href":"https:\/\/cemoy.aumagic.com\/shop\/wp-json\/wp\/v2\/pages\/3256"}],"wp:attachment":[{"href":"https:\/\/cemoy.aumagic.com\/shop\/wp-json\/wp\/v2\/media?parent=3242"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}