Returns and Refunds

Can I return or exchange my order?

We do not offer refunds or exchanges for change of mind purchases, even if an item is unused. We will only provide a refund where a product is faulty or damaged, or you are entitled to one under Australian Consumer Law.

Where a product is faulty or damaged and you are entitled to an exchange or refund, please contact us within 7 days of delivery by emailing Customercare@cemoy.com.au.

Please include your order number, detailed description of the product fault, and a photo.

If you need any further assistance, please contact our team and quote your order number.

How do I return an order?

If you need to return your order, please contact our team and we will provide instructions on how to do so.

When can I expect my refund or exchange?

Generally, our refunds or exchanges take between 3-5 business days to process from receipt of the returned order. Please allow 3-10 business days for your exchanged products to arrive or 7-10 business days for funds to be visible in your account.

What if my order was wrong?

If you have received an order with incorrect items, please contact us within 7 days of delivery by emailing Customercare@cemoy.com.au with your order number, a detailed description of the issue, and a photo.